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If you’re tech-savvy but don’t know where to start, use these Quick Tips to point you in the right direction for getting macOS or OS X on your drive: Simply follow the instructions below to install the latest compatible version of macOS or OS X on your new hard drive. So, it doesn’t matter if you want a clean slate on a second-hand MacBook or if you replaced the drive in your age-old machine, we’ve got you covered. In this article, we’ve given detailed instructions for each method. Fortunately, there are also several ways to do it, ranging from Internet recovery to installation discs. Other details: If you believe you have paid for a repair or replacement due to this issue, contact Apple regarding a refund. This worldwide Apple program does not extend the standard warranty coverage of the iMac. The program covers affected iMac models until Decemor three years from its original date of sale, whichever provides longer coverage for you.There are several reasons you might need to install a new copy of macOS or OS X on the hard drive in your Mac or MacBook. If you would like Connecting Point SERVICE to take care of this for you, we’re more than happy to do so – but we’ll have to charge for that part of the repair. You’ll need to re-install your operating system, other applications, and any documents or data after your hard drive is replaced. Use our Connecting Point SERVICE Contact Formīack up everything on your iMac before you bring it in to us.Call us at 54 (out-of-area callers may use our toll-free number at 88).Contact Connecting Point SERVICE as soon as possible to facilitate your repair: As an Apple Premium Service Provider, Connecting Point is fully capable of taking care of this replacement, regardless of where you purchased your iMac.

Replacement Process: Does your iMac qualify? Apple recommends replacing affected hard drives as soon as possible. If that’s not readily available, here’s a page on Apple’s site that describes several methods of finding it. It may be found on your purchase receipt. You’ll need to have the serial number of your iMac handy. How to check to see if your iMac qualifies for this replacement program: Head to this page on the Apple support site. If you have not been contacted, but think you have a 3TB hard drive, you can enter your serial number below to see if it’s part of this program. These systems were sold between December 2012 and September 2013.Īpple or an Apple Authorized Service Provider (AASP) will replace affected hard drives free of charge.Īpple is contacting affected iMac owners who provided a valid email address during the product registration process to let them know about this program. Today, this announcement came from Apple’s support site:Īpple has determined that a very small number of 3TB hard drives used in 27-inch iMac systems, may fail under certain conditions.